We have a 14-day return policy. This means that after receiving your item, you have 14 days to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.
For questions about returns or to initiate a return, please contact us at vmc.creative.studio@gmail.com.
Items returned to us without a return request being submitted will not be accepted.
Damage and problems
Inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item.
In case of damage, loose stitching, or poor print quality, please contact us immediately.
In the event of these clothing defects, please take photos and email them for assessment. Unfortunately, items on sale or purchased with a gift card cannot be returned.
Tips during ordering
- Make sure you have selected the correct size; know your size!
- Check that you have chosen the color you want.
- Also look at the quality of the shirt, e.g., the gram weight.
- Also clearly double-check the chosen print.
From an environmental perspective, we want to minimize returned products;
therefore, please take the time during the ordering process to review the points mentioned above and complete your order to your satisfaction!
Happy customer means happy Cotton-trees!
Withdrawal period / statutory cooling-off period of 14 days in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason whatsoever and without giving a reason. As mentioned above, your item must be in the same condition as when you received it, unworn and unused, with labels and in the original packaging. You will also need a receipt or proof of purchase.
Refund
When we have received and inspected your return, you will be notified and we will also let you know if your return has been approved. Upon approval, you will be automatically refunded within ten working days via the original payment method. Please remember that it may take some time for the bank or credit card company to process and deposit the refund.
Please contact us at vmc.creative.studio@gmail.com if it has been more than 15 working days since we approved your return.
